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FAQs:

How do I make a purchase from Made-in-Spain.ie? – Buying from Made-in-Spain.ie could not be simpler. Search for the products you want, use the link to register the number of units you require in the shopping cart, and once you have finished click on the cart to list your products and the order account. Then click on the 'pay' button to enter your billing details, means of payment, and e-mail address to receive your order status and a password for your customer account. Once you have completed the purchase you will receive a confirmation e-mail with a product tracking number which you can use via your customer account to view your order status at any time.

What guarantee do MADE-IN-SPAIN.IE products offer? – MADE-IN-SPAIN.IE has hand-picked the products offered via the website to guarantee the highest quality levels. Meanwhile, once we receive the products at our logistics centre they are placed in cold store if required and transported in specially prepared boxes to keep them at the right temperature so as to preserve the produce. This means that all products shipped by MADE-IN-SPAIN.IE reach the customer with the utmost guarantees.

When will I receive my order? - Your purchase confirmation e-mail will include an estimated delivery date. Delivery normally takes 7 - 15 working days.

I haven't received my order - If you log on to your customer account with the tracking number and find that your order status has not changed or does not tally, this may be because of a delay or failure in the supply chain. In either case you can contact our orders department on +34916370180, from Monday to Friday, 09:00 to 14:00 (Spanish time, GMT +1) or at order@made-in-spain.ie and we will sort the situation out for you.

How do I return an order? - All products can be returned within 15 days of the order delivery date.

If the return is because one of the products is damaged or in poor condition, you will be refunded the full value of the purchase via your credit card, or receive replacement products at no extra charge.

If the return is for other reasons then you will be refunded the purchase price via your credit card, with shipment costs deducted.

If you wish to return a product it must be in good condition and with the seal unbroken.

Does MADE-IN-SPAIN.IE deliver to my area? – At present MADE-IN-SPAIN.IE delivers to all countries belonging to the EU customs zone. 

  •          Spain
  •          Portugal
  •          United Kingdom
  •          France
  •          Germany
  •          Denmark
  •          Italy
  •          Austria
  •          Netherlands
  •          Luxembourg
  •          Belgium
  •          Switerland
  •          Ireland
  •          Finland

If your area is outside our range and you would like to place a large order, then you can send us your enquiry at order@made-in-spain.ie and we will answer as soon as we can regarding the possibility of a special delivery.

What means of payment does MADE-IN-SPAIN.IE accept? - At MADE-IN-SPAIN.IE you can pay for your purchases using the following credit cards:

VISA

AMERICAN EXPRESS

MASTER CARD

 

You can also pay with your PAYPAL account.

 

Are my data stored? - At MADE-IN-SPAIN.IE we store your customer account access, billing and delivery details on our secure server to assist with your next purchase. Your payment details (credit card or PayPal) are never stored by MADE-IN-SPAIN.COM in order to guarantee your security, and so you will be asked for them when making each purchase.

What is my customer account for? - Your MADE-IN-SPAIN.IE customer account area allows you to display the status of your orders in progress, modify, repeat or cancel them, process a return or download invoices.

You will also find your favourite products area displaying products you have purchased and those you have marked as your favourites allowing you to purchase them next time in just 2 clicks.

You can also display your access, delivery and billing details, and add to or modify these whenever you require.

I have forgotten my password to log onto my customer account - To retrieve your password click here. We will ask you for certain security details to confirm that you are who you say, and following confirmation will send a link to your e-mail address for you to retrieve your password.